About & CV

Salesforce Data Cloud specialist and senior technical-support engineer based in Dublin, Ireland. Eight-plus years across Data Cloud (CDP), Audience Studio, and Marketing Cloud Personalization — a trusted technical advisor bridging engineering and business, in German and English.

1. Senior Support Engineer — Data Cloud · Salesforce02/2024 — PRESENT

   Data Cloud subject-matter expert: release monitoring and best-practice enablement for global Support.

   Collaborates with Product Engineers and PMs on bugs and product gaps; authors troubleshooting and knowledge resources.

   Hands-on with SQL, Splunk, AWS S3, Salesforce Flows, Data Cloud REST APIs, Connectors, Data Streams, Segments, Activations, and Calculated Insights.

2. Senior Support Engineer — Audience Studio · Salesforce02/2021 — 02/2024

   Trusted technical advisor for enterprise clients on complex data collection and activation troubleshooting (URL parsing, dataLayer, SDKs, Google activations).

   Configured client instances (AWS S3, Django UI, Scala/SQL/JS via GitHub).

   Set up Google activation partner integrations (DV360, DCM, GAM).

3. Support Engineer — Audience Studio · Salesforce07/2018 — 02/2021

   Escalated-case support; liaison between Support, Engineering, and Product.

   Authored training materials; analysed Zendesk/JIRA/GUS trends.

4. Client Success Specialist · Indeed02/2016 — 06/2018

   B2B client success: adoption, churn prevention, value realisation.

   Technical guidance on HTML, XML feeds, URL tracking, SEO, and PPC.

   Client onboarding and mentoring.